SurfPulse Wireless Current Conditions
Frequently Asked Questions

• What carriers are supported?
  SurfPulse Wireless Current Conditions is available on Cingular Wireless, AT&T, Verizon and T-mobile. Sprint and Nextel will be available soon.
  
  
• How do I Opt-Out?
  Simply text "STOP PULSE" to 81595
  
  
• How do I Opt-In?
  Simply text "PULSE" to 81595
  
  
• What does a surf report look like?
  SurfPulse! WindDir:320.0 Wind:14.0kts Swell:3.5m WaterTemp:10.2c Period:10.0s SwellDir:NW : (SunUp 5:53) (8:18A -0.4L) (2:04P 4.6H) (SunSet 8:18)
  
  
• What preferences can I set?
  You can choose the days of the week and the time of day to get your surf report. You can also choose your favorite beach from our list of locations. We will send you information from the nearest buoy and tidal location in our database
  
  
• How do I set my preferences?
  Just log in to the opt-in form and choose the days of the week and the time of day that you want to recieve your report. You can also set your favorite beach as the one you get the conditions for.
  
  
• What locations do you support?
  Click here to see a list of all location keywords. To get current conditions for any location on demand, simply text 'pulse beachname' to 81595.
  
  
• What data do you provide?
  
  • Wava data
    • Swell Size
    • Swell Direction
    • Swell Period
  • Wind Data
    • Wind Speed
    • Wind Direction
  • Tide Data
    • Sunup
    • Tides
    • Sundown
    • Full Moon time
  
  How much does it cost?
  You will be billed $1.00 for every 4 alert you receive. That is .25 per alert. Each 4 alerts will charge 1.00 on your cell phone bill.
  
  
• Where are the Terms and Conditions?
  You can read the Terms and Conditions here.
  
  
• What if I am a Pre-paid customer?
  Pre-paid customers are not able to participate in the program.
  
  
• Do Standard rate messaging costs apply?
  Standard rate messaging rates may apply depending on your SMS messaging contract.
  
  
• Why am I not receiving messages?
  You must be on one of the following carriers in order to receive Surf Reports
  
  
  • VERIZON -- To receive text messages on your mobile phone, you need a digital phone. Verizon calls text messaging Mobile Messenger, and it is on by default on most phones. You will be charged per message unless you sign up for one of their messaging plans. If you want to sign up for Verizon's Mobile Messenger Plan or are unsure if text messaging works on your phone, call Verizon Customer Care at 1-800-2-JOIN-IN and request to have Mobile Messenger Service activated on your phone. There are 100 and 600 messages/month plans.
    
    
  • CINGULAR -- To receive text messaging on your mobile phone, you need a digital phone. Cingular calls text messaging Interactive Messaging, and it is on by default on most phones. You will be charged per message unless you sign up for one of their messaging packages. If you have not signed up for Cingular's Interactive Messaging or are unsure call Cingular Customer Service at 1-866-CINGULAR and request to have Interactive Messaging activated on your phone. Choose one of the three plans available: 100, 250 or 500 messages/month.
    
    
• How do Surf Reports work?
  Our platform sends a SMS/Text message to our subscribers; regardless the phone company or the type of cell phone you carry. Your phone receives the message and notifies you, usually with a beep or vibration. You can read your message right on the display.
  
  
• What will my handset do when I receive a Surf Reportt?
  When you receive a Surf Report, your phone will beep or vibrate, depending on what setting the phone is on, please see your instruction manual for more specific details You should see "Message Received" along with an envelope icon on your phone's display. Please consult your handset instruction manual for specific details.
  
  
• What is a SMS/Text message?
  SMS stands for Short Message Service, which allows us to send you messages of up to 160 characters.
  
  
• Will you sell or share my information with third parties?
  No. We will only use your information in the manner described by our Terms of Service. You can be assured that: Your information will not be shared, sold, or distributed to any third parties (unless required by law). Your information will not be used to send you spam or any other unsolicited commercial e-mail. Your information will not be used to maintain a spam mail listing.
  
  
• How do I stop my phone from beeping when I get a message?
  Many phones allow you to change the settings on your phone for how your phone will signal text messages. On most phones you can set text messages to either ring, vibrate or silent mode. Check your phone's manual.
  
  
• What happens if my cell phone is turned off?
  If your phone is off when you receive the message, you will get the message when you turn it on, just like you would your voice mail.